Which platform solves the missed call problem?
TrueLark: Answers 100% of calls and boasts over 80% Call Handle efficiency, demonstrating the AI chatbot’s ability to autonomously address client needs.
Simplified.io: Achieves Call Handle rates between 20%-30%, as noted by previous users. This lower efficiency necessitates more staff intervention, resulting in delayed responses to clients.
Which solution has the smartest AI?
TrueLark: Salon AI system understands intent and enables the client to execute on the goal of the call – even for complex issues with multiple variables.
Simplified.io: Struggles to discern intent, resulting in a subpar guest experience with prolonged wait times for callbacks.
What our customers say
“If 50% of my clients are booking through TrueLark four days a week, that would mean around 25% of my revenue is coming from TrueLark. It has helped me grab some market share, especially with new customers.”
Marissa Torres
Owner, Blo Blow Dry Bar, Daly City, CA
Beauty & Wellness
“If it’s hard to book or if it sounds like a robot that you’re interacting with, it’s not going to go well. That’s not our voice. If you want your company to seem really smart, TrueLark does it for you.”
Guy Coffey
Owner, Frenchies Modern Nail Care
Beauty & Wellness
“The value of TrueLark is not just the dollars and cents of it, it’s the volume of leads that we have and how we engage with those leads.”
Scott Marcus
Restore Hyper Wellness Multi-Franchise Owner
Beauty & Wellness
TrueLark AI vs Simplified.io: Compare Salon Communications Features
| FEATURE | TRUELARK | SIMPLIFIED.io |
|---|---|---|
| Level of Automation | Achieves 80%+ Call Handle rate. Staff only needs to follow-up on a minority of calls. Smarter AI boosts bookings, elevates the client experience and improves customer retention. | With Simplified.io, the majority of calls require staff involvement. When the AI can't resolve the client's request (book, reschedule, cancel, access payment system, get answers to questions) Simplified.io essentially moves a missed call problem to a voicemail problem. |
| ROI | TrueLark AI continually delivers more value because our team trains the engine to solve increasingly complex scenarios unique to your business. An AI trainer reviews every call our engine can't resolve and fills knowledge gaps. | Simplified.io doesn't reduce operational costs as effectively as TrueLark AI. According to former users, it achieves Call Handle rates between 20%-30% which limits its ability to increase booking conversion or turn prospects to paying customers. |
| Reporting and Analytics | Tracks Call Handle rate, Booking Conversation rate, Additional Revenue Booked and Hours Saved. With real-time reporting, business owners can monitor performance and make data-informed decisions. | Lacks in-depth insights and actionable data – doesn't track automation rates or appointment booking conversion (according to former users). |
| Complex Bookings | Advanced TrueLark AI can manage appointments that involve multiple services, guests, locations or providers, create profiles for multiple guests, and auto-trigger reschedule and cancel intent. | Simplified.io lacks the ability to book appointments that involve multiple locations, service providers or clients. Can't recognize clients when they call from a new number or identify appointments associate with a phone number across a range of dates. |
| Customer Experience | Interaction is complex and human-like, enabling the caller to quickly and easily reach their goal the majority of the time. | Conversations are narrow and brittle. The bot often does not understand the question or lacks the ability to fulfill customer requests. |
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