Solutions  

Dental

Modernize scheduling and patient support

Beauty & Wellness

Never miss a call, text, chat, or lead submission

Fitness

Automate sales, scheduling and member communications

Features  

USE CASES

AI-led Scheduling

Intelligent technology with human-led conversations

Reports & Insights

The communication metrics you need to grow your business.

Marketing Automation

Reduce redundant tasks that take you away from what matters most.

Omnichannel Customer Service

Manage communications across multiple channels

Multi-Location Support

Grow your customer base with automated marketing tools

Resources  

Blog

Latest updates, guides and news

Partners

Find out more about our partner program

Books & Webinars

Get insight from our free ebooks and webinars

Comparison Library

See how TrueLark stacks up against competitors

ROI Calculator

Calculate your potential revenue booked per year

Customer Stories

How TrueLark brings peace of mind to local business owners

Our Story

Multi-location support

Grow Your Customer Base

Automated marketing tools automatically follow up with clients immediately via text after they submit a form or response to marketing message— giving you the comfort of knowing that warm leads never go cold again.

Ensure your clients get the right location info

Handle communication for all your locations

Know how your locations are performing

Reduce call center costs

Customize each location to your needs

Seamless brand experience

Multi-location booking
Bar graph

With TrueLark customers on average see

$13k

additional revenue booked 

18x

ROI

82%

calls handled fully

Location Routing

Ensure your clients get the right location info

TrueLark will ask which location your clients are seeking to visit and remember their preferences moving forward. Ensuring that your clients get the local information they need and the best experience possible.. 

Multi-service guest appointment booking
Corporate Web Chat

Handle communication for all your locations

Do you need a solution that seamlessly brings together all of your locations? Corporate Web Chat handles communications for all locations, while giving the corporate office ultimate control over the messaging and customer experience. Let TrueLark handle website visitors’ questions, from booking requests to business hours.

Multi-location Analytics

Know how your locations are performing

Allows you to filter when booking classes or appointments via TrueLark. Book before or after a specific time, block bookings for an entire day, book services at preferred time slots, etc.

AI led Custom Booking Rules
Call center employees
TrueLark by Vidurama Call Center Integration

Reduce call center costs

Often businesses find that TrueLark by Vidurama AI-driven SaaS technology can replace their call center completely, but if you prefer to keep the call center as a backup, TrueLark integrates seamlessly by either fielding all inquiries and passing unhandled ones to the call center or by allowing callers to choose their preferred method. Both options reduce call center costs dramatically.

Location Specific Customization

Customize each location to your needs

Different pricing in different locations? Some locations offer a particular service, but the others do not? No problem! TrueLark offers location-specific customization so clients get accurate information for their specific location every time.

AI led Custom Booking Rules
Global Brand Preferences
Global Brand Preferences

Seamless brand experience

TrueLark understands how important your brand and customer experience is to your business. Whether you have 3 or 300 locations, it’s easy to set up brand preferences to be used by all of your locations. Customize business information, how appointments should be scheduled, reschedule and cancellation policies, voicemail greetings, and more to ensure your customers will have a seamless experience, no matter what channel they engage with.

Our success stories

Beauty & Wellness

433

Conversations per month

81%

Conversation handle rate

27%

Booking request conversion

“TrueLark facilitated an average of 28 online bookings per week, with 17 occurring after hours, contributing to an additional monthly revenue of approximately $26,000.”

Dental

236

Conversations per month

68%

Booking request conversion

27K

Additional revenue per month

“During the first few months, the platform captured one to two new patient appointments per day. And as patients got used to the system, it began yielding three to four new appointments daily, with occasional peaks of five.”

Beauty & Wellness

68%

Calls fully handled by AI

644

Conversations per month

$7.3K

Revenue booked per month

“TrueLark is our catch-all when we can’t get to the phone in time, and it’s been a really big savior for us.”

Dental

70%

Conversation handle rate

$500K

Annual increase in EBITDA (est.)

144

Conversations per month per location

“With TrueLark, there is a missed appointment rate less than 30%. With online scheduling, the missed appointment rate is between 30% and 40%. Anything less than 30% is a game changer.”

Beauty & Wellness

20%

Avg. conversion rate

3774

Avg. monthly submissions

191

Avg. campaigns per month

“Before TrueLark, we used spreadsheets to track leads. With Lead Engage, having the text go out immediately and tracking the lead all the way through to booking without staff having to think about it has been beneficial to all of our Restore clients.”

Beauty & Wellness

30

Average new clients/month

78%

Conversation handle rate

$2400

Additional revenue/month

“With TrueLark, clients can have undivided attention whether they’re in the salon or outside the salon, and for the clients that are not in the salon, TrueLark really helps with that.”

Resources to help you get ahead