Whether you’ve got a small, medium, or large-scale business, your front desk must always be staffed. Customers can call or text at any time, and they need a response or an acknowledgment in the right way at the right time. However, there may be situations when the desk is understaffed, and customers are dealing with … Continued
Read StoryOften businesses make a classic rookie mistake: they pour money into marketing and digital advertising without having the wherewithal to follow up on the leads it generates. What is the point of shelling out cash on lead generation campaigns if the follow-up on new, interested customers falls abysmally short? Businesses place ads on various websites … Continued
Read StoryPhone-based communication used by many businesses is traditional but outdated. More often than not, voicemail can be a waste of time: calling someone back and leaving messages if they are not available can turn into a game of phone tag that leads nowhere fast. IVR does work up to a point; however, it is frustrating … Continued
Read StoryOur recent webinar with Jean Camilletti (Blo Blow Dry Bar) offers an exclusive look at how one of our most successful salon partners used TrueLark to drive her business to new heights. As a multi-franchise owner who cares deeply about her employees and workplace culture, diving into the world of AI (Artificial Intelligence) was a … Continued
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