FAQ

Getting Started
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True Lark has a simple on-boarding process that takes about 30-40 minutes.

True Lark works with hundreds of single and multi-location businesses in salon, spa, fitness and dental space; has handled well over 500,000 missed calls and conversations; and is rapidly expanding.

You’d be surprised. True Lark has a number of clients with this same concern. What they have found is that texting is so commonplace today that even the 65+ demographic is rapidly adopting it. And if they do not communicate via text. Then they can still leave a voice message for you.

True Lark's platform can recognize calls from landline phones. If the system deems the message is of an important nature, Sasha will forward the link to the recording and the transcript right away. Otherwise you can always check unhandled voice messages on your True Lark online account to call back. If a cell phone is left as a callback number, Sasha will continue the conversation from there via text.

True Lark books the appointment directly into your calendar. There will be a note in the appointment that says, “Booked by True Lark” You will receive a report each morning outlining the previous day’s activities. If it is a same day booking, reschedule or cancellation Sasha sends you an email or SMS notification right away.

Our goal is to provide the client with whatever the need was that drove them to call the business. When Sasha is not able to do this; Sasha send a notification to the business asking you to reach out to the client.

The AI does not have the same faults as a human. It can answer a question the same way for every one of your clients and it learns as it gets more questions specific to your business. Also, True Lark has the Live Dashboard feature which allows you to see the text conversations between True Lark and your clients. A very useful tool for you to provide feedback.

Some responses are standard but most responses that are specific to your business will and can be customized. True Lark will work with you to identify questions and how you would like us to respond to them.

Pricing
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True Lark has multiple pricing plans. Plans start at as little as $99 per month and go up in price as you add more features which help you engage more customers and book even more business.

No, booking are unlimited and included in each pricing plan.

No, our plans do have an average call volume limit but you are not charged per call even if you go over the limit for your chosen plan. All plans include unlimited bookings, reschedules, cancellations, texts etc.

The only change is to forward your phone which True Lark can handle for you. There is no ongoing setup or time needed. Set it up and let us book for you.

Integrations
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You can see an up-to-date list of our integrations on our partners page.

True Lark is always looking to add new integrations to our platform. Please contact us and let us know what platform you currently use and let your platform provider know that you are looking to use True Lark and want an integration.

True Lark uses your booking platforms Application Programming Interface (API) to input or output live data from your software. This API grants access to your client databases, schedule, prices, location, and other features creating a seamless experience for your business and consumers. Think of the API like a waiter that is sending your order to the kitchen and then bring the food back when it is ready.

Dashboard
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True Lark offers a live dashboard. On this dashboard you can see all the conversations the AI has handled.

Customer Support
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Our team is in the process of creating a multi-location login.

1. Make sure your phone’s own voicemail system is off. 2. Check your call forwarding settings: turn off “call forwarding always” by following the instructions for your phone service carrier.

Start by checking your voicemails on the account dashboard. You will only be sent a notification if True Lark cannot handle caller’s inquiry via text.

Marketing Tools
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Outreach is a one-way, proactive marketing and communication tool that uses SMS text messaging. This feature allows you to send promotional content, business updates, and other one-way messages to opted-in contacts. Outreach supports marketing efforts, client retention, lead generation, and customer communications.

At the end of each Campaign text message, True Lark adds “Reply STOP to opt-out”, which allows the customer to opt-out of future campaigns from your Outreach Text Only Number. This will prevent True Lark from sending out future marketing messages to that contact. This will not prevent True Lark from contacting the customer if they call in and are routed to True Lark. Opting out of outreach campaigns does not opt customers out of receiving communication in your booking software

This feature is available to anyone with the Ultimate pricing option.

Currently, the limit is 1,000 messages per month. If you need to increase your limit please contact support@truelark.com.

Form Response can drive the following outcomes: Scheduling an appointment Signing a client up for a class True Lark can also answer FAQs about the promotion or services associated with the form, including questions services, staff, and schedule.

Businesses typically collect leads via an online lead platform (e.g. Instapage, Facebook, FormStack) and add them to spreadsheets which staff use to track and follow up on submissions. Form platforms send lead info (e.g. name, phone number, email address, etc.) to the tracker through a built-in feature called a webhook. Form Response connects to your form platform via the same webhook functionality and by doing so is able to collect the lead's contact information, then follow up by text using this information.

Form Response is currently available as an add-on with any True Lark plan for $99 per month per location.

Contact us to let us know. We have plans to expand on to other platforms throughout 2020.