Solutions  

Dental

Modernize scheduling and patient support

Beauty & Wellness

Never miss a call, text, chat, or lead submission

Fitness

Automate sales, scheduling and member communications

Features  

USE CASES

AI-led Scheduling

Intelligent technology with human-led conversations

Reports & Insights

The communication metrics you need to grow your business.

Marketing Automation

Reduce redundant tasks that take you away from what matters most.

Omnichannel Customer Service

Manage communications across multiple channels

Multi-Location Support

Grow your customer base with automated marketing tools

Resources  

Blog

Latest updates, guides and news

Partners

Find out more about our partner program

Books & Webinars

Get insight from our free ebooks and webinars

Comparison Library

See how TrueLark stacks up against competitors

ROI Calculator

Calculate your potential revenue booked per year

Customer Stories

How TrueLark brings peace of mind to local business owners

Our Story

Omnichannel Customer Service

Expand your reach

Prospects and existing customers prefer to communicate with you in a variety of different ways – via phone, text message, Instagram, Facebook, web chat, etc. TrueLark allows you to manage communications across all these channels and from one smart inbox.

Unify all conversations in an inbox.

Manage conversations in one place.

Al-powered messaging on your website.

Turned missed calls into opportunities.

Text-based responses for everyday questions.

Follow up with clients, even if they get distracted.

Understand the sentiment of each conversation.

Bar graph

With TrueLark customers on average see

$13k

additional revenue booked

18x

ROI

82%

calls handled fully

Business messenger

Unify all conversations in an inbox as smart as you are.

Use the “Contact Us” CTA across your social platforms to manage conversations in one place. You can use your Virtual Front Desk Assistant to support Facebook messages with almost no effort from you and your team. Add your TrueLark text-only number to your Instagram account, making it easier for potential customers who discover you on Instagram to engage with you.

SOCIAL MEDIA CTAs

Manage all your social media conversations in one place

Use the “Contact Us” CTA across your social platforms to manage conversations in one place. You can use your Virtual Front Desk Assistant to support Facebook messages with almost no effort from you and your team. Add your TrueLark text-only number to your Instagram account, making it easier for potential customers who discover you on Instagram to engage with you.

WEB CHAT

New Web Chat: A Game-Changer for User Experience

We’re excited to introduce our new Web Chat which makes it quick and easy for visitors to interact with your business in real-time and resolve their requests. Point, click, scroll and search to find locations, appointment slots and FAQs fast and easy.
missed calls

Turn missed calls into opportunities

TrueLark turns missed communication via phone into opportunities. Instant responses that allow clients to initiate and drive the conversation by asking “How can I help you?”.

BUSINESS TEXTING

Text-based responses for everyday questions

89% of consumers want to be able to text businesses. Use TrueLark to contact your clients or have them contact you to ask questions, book services, or receive recommendations.

Our success stories

Beauty & Wellness

68%

Calls fully handled by AI

644

Conversations per month

$7.3K

Revenue booked per month

“TrueLark is our catch-all when we can’t get to the phone in time, and it’s been a really big savior for us.”

Dental

70%

Conversation handle rate

$500K

Annual increase in EBITDA (est.)

144

Conversations per month per location

With the TrueLark, there is a missed appointment rate less than 30%. With online scheduling, the missed appointment rate is between 30% and 40%. Anything less than 30% is a game changer.

Beauty & Wellness

20%

Avg. conversion rate

3774

Avg. monthly submissions

191

Avg. campaigns per month

“Before TrueLark, we used spreadsheets to track leads. With Lead Engage, having the text go out immediately and tracking the lead all the way through to booking without staff having to think about it has been beneficial to all of our Restore clients.”

Beauty & Wellness

30

Average new clients/month

78%

Conversation handle rate

$2400

Additional revenue/month

“With TrueLark, clients can have undivided attention whether they’re in the salon or outside the salon, and for the clients that are not in the salon, TrueLark really helps with that.”

Beauty & Wellness

73

Clients using Lead Engage

30%-55%

Lead conversion rate

1-2 days

Time to onboard Lead Engage

“Since adopting TrueLark, we have had a lot more referrals and people reaching out to us via word-of-mouth. This is simply because of the results we’re getting for our clients. That means more to us than any new client. We made a really good decision in partnering with TrueLark.”

Beauty & Wellness

317

Monthly conversations

39

New bookings

30%

Conversion to repeat clients

“The value of TrueLark is not just the dollars and cents of it, it’s the volume of leads that we have and how we engage with those leads.”

conversation nudge

Follow up with clients, even if they get distracted

TrueLark follows up with clients, even if they get distracted by sending a follow-up message if the client goes quiet, preventing your clients from getting “stuck”. The timed follow-ups gently encourage clients to finish the booking process or to provide missing payment information. Increasing conversions and revenue.

client sentiment alerts

Understand the sentiment of each conversation

Understand the sentiment of each conversation to allow your staff to focus on the most pressing conversations first. Displaying “happy” or “unhappy” with each client interaction.

Resources to help you get ahead