Who wins the AI showdown?
TrueLark: Understands the way people talk, just like you do, resolving complex issues and boosting booking conversions.
Off-the-Shelf Chatbot: Limited AI capabilities that are triggered by keywords to navigate menu-driven experiences.
Compare the client experience
TrueLark AI: Sophisticated AI purpose-built for client communications creates a delightful experience.
Chatbot: Creates a frustrating experience because it’s easily stumped and can rarely fulfill the client’s request.
What our customers say
“It definitely helps us keep consistent bookings so somebody’s always able to talk to someone or the AI system so that they can book their appointment, reschedule their appointment, get information on pricing, that way, we don’t have to be chained to our desks.”
Harley West
Manager, Blo Blow Dry Bar
Beauty & Wellness
“We deployed TrueLark to ensure we never miss a customer call regardless of how busy our receptionists are or if it’s after hours. The automated AI-agent can respond to most any customer query immediately and in our brand voice.”
Amir Adib
True REST, Director of Franchise Operations
Beauty & Wellness
“With TrueLark, it was a huge load lifted from our people in the studio to know that incoming communications are going to be handled in a professional way and not just like an answering service, they’re actually going to answer questions and get the right solution.”
Guy Coffey
Owner, Frenchies Modern Nail Care
Beauty & Wellness
TrueLark vs Chatbot:
| FEATURE | TRUELARK | OFF-THE-SHELF CHATBOT |
|---|---|---|
| Natural Language Understanding (NLU) | TrueLark AI is the most advanced on the market and can resolve complicated issues, providing a better experience and a higher booking conversion rate. | Conversations are narrow and brittle. The chatbot can't discern intent or engage in natural conversations. |
| Ability to Fulfill Client Requests | TrueLark AI can understand and respond accurately to user queries, resolving the client's request the majority of the time. | SMS and website chatbots have limited capabilities which prevents them from fulfilling requests the majority of the time – whether booking/rescheduling or getting answers to questions. |
| Customization | TrueLark aligns with your workflows and processes (multi-location, with/without call center, messaging platforms). | SMS chatbots don't provide the same level of customization which limits their ability to automate booking and customer support workflows. |
| Integrations | TrueLark is deeply integrated with a wide variety of booking platforms, PMS (Practice Management Systems), call monitoring tools, call center software and marketing platforms and services. | Off-the-shelf chatbots have fewer integrations which limits their ability to provide meaningful automation and ROI. Standalone systems create more, not less, work for the staff and manual processes are vulnerable to error. |
| Productivity | TrueLark enables front desk and call center staff to manage a larger call volume. This not only reduces operational costs, it can decrease hiring and training expenses. | In most scenarios, the client or patient must wait for a call back. Because of this, basic chatbots don't provide a meaningful productivity boost. |
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