Automated calls vs staff coaching
TrueLark: Engages with patients via SMS, allowing them to book, reschedule, and get answers to questions without human intervention.
Patient Prism: Analyzes live conversations, scores leads, and trains phone staff through coaching and gamification.
Use in tandem to re-engage lost leads
If you are using Patient Prism, you can boost booking conversion by integrating with TrueLark Lead Engage which automates SMS follow-up with prospects who didn’t convert to a booked appointment during a live call. TrueLark + Patient Prism help you capture lost leads and give them another chance to book – without requiring additional time and effort from your front desk or call center teams.
What our customers say
“With TrueLark, it’s almost like we have an extra person, without the additional overhead. TrueLark’s convenient text and email notifications make it easy to follow-up with patients and access voicemails on the go, without having to find my login or navigate multiple menus.”
Dr. Leonard F. Tau
Former Owner, Pennsylvania Center for Dental Excellence
Dental
“Since we implemented TrueLark, we have acquired around 88 new patients each month. This has generated $57,200 in additional monthly revenue. TrueLark can completely handle 75% to 80% of patient inquiries entirely on its own. In fact, it is so intelligent that patients think they are interacting with a person!”
Elisha Enoksen
Operations Manager, West Davis Dental & Lovers Smile
Dental
“As an organization, we like to try out new technology and TrueLark has made it to the list. It quickly showed amazing results, it’s demonstrated its value, and we will add each location as the time is right.”
Phil Toh
Co-Founder, The Smilist DSO
Dental
TrueLark vs Patient Prism
| FEATURE | TRUELARK | PATIENT PRISM |
|---|---|---|
| Approach to Patient Engagement | Engages with patients via SMS and web chat using industry-leading AI trained on actual patient conversations. Patients can resolve queries right in the text thread. | Improves patient engagement through live call monitoring and staff coaching. |
| Task Automation | Captures 100% of calls during and outside of business hours. The majority of calls are handled without staff intervention. | Patient Prism isn't a missed call solution, the platform monitors live phone support with a focus on improving appointment conversion and call quality. |
| Analytics | Comprehensive real-time reporting. Tracks Call Handle rate, Booking Conversion rate, Additional Revenue Booked and Hours Saved. | Tracks call quality and appointment conversion rate in real-time and provides immediate coaching to staff. |
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