Feature comparison
TrueLark: 24/7 phone service, web chat, call prioritization, multi-location support, mass texting and patient conversation sorting but lacks appointment reminders.
Weave: Integrates VoIP phones with patient engagement systems. Has online scheduling and appointment reminders. Lacks web chat, call prioritization, multi-location support, mass texting and patient conversation sorting.
Missed call experience
TrueLark: Responds to 100% of missed calls with powerful AI chatbot that resolves caller’s request the majority of the time.
Weave: Will automatically text a caller if their call goes unanswered as long as they listen through to the voicemail message.
What our customers say
“With TrueLark, it’s almost like we have an extra person, without the additional overhead. TrueLark’s convenient text and email notifications make it easy to follow-up with patients and access voicemails on the go, without having to find my login or navigate multiple menus.”
Dr. Leonard F. Tau
Former Owner, Pennsylvania Center for Dental Excellence
Dental
“Since we implemented TrueLark, we have acquired around 88 new patients each month. This has generated $57,200 in additional monthly revenue. TrueLark can completely handle 75% to 80% of patient inquiries entirely on its own. In fact, it is so intelligent that patients think they are interacting with a person!”
Elisha Enoksen
Operations Manager, West Davis Dental & Lovers Smile
Dental
“As an organization, we like to try out new technology and TrueLark has made it to the list. It quickly showed amazing results, it’s demonstrated its value, and we will add each location as the time is right.”
Phil Toh
Co-Founder, The Smilist DSO
Dental
TrueLark vs Weave
| FEATURE | TRUELARK | WEAVE |
|---|---|---|
| AI Chatbot | Artificial Intelligence-guided communications platform for personalized client engagement via SMS and web chat. | The Weave chatbot has limited capabilities compared to TrueLark's AI which has been trained on millions of dental patient conversations. |
| Natural Language Processing (NLP) | TrueLark leverages sophisticated NLP algorithms to understand and respond accurately to user queries, ensuring a more seamless and human-like experience. | Lacks advanced NLP which prevents the bot from discerning intent and engaging with natural, human-like language. |
| Vendor Support | Full-service AI with humans in the loop for continuous monitoring and upskilling. | "Unmanned" bot service with branch-chain logic. The bot often gets stuck and can't fulfill patient requests. |
| Level of Automation | Fully handles 80%+ of conversations which means the customer's request is resolved without staff involvement or needing a call back. | Fails to resolve the majority of conversations and the customer has to wait for a call back. Requires staff involvement in nearly every engagement. Creates more, not less work for the staff. |
| Analytics and Reporting | Comprehensive real-time analytics and reporting. Tracks Call Handle rate, Booking Conversion rate, Additional Revenue Booked & Hours Saved. | Doesn't track Call Handle or Booking Conversion rate which hinders staff's ability to optimize client communications and support processes. |
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