Restore Hyper Wellness and Cryotherapy (Restore) is a health and wellness franchise that offers a range of advanced treatments. Restore makes these services accessible to a wider audience by reducing costs without compromising the quality of care. The company’s success is due not only to its unique mission. Restore employs cutting-edge equipment and software to deliver treatments, provide top-notch service and maintain operational excellence.
We talked with Scott Marcus, a Restore franchisee with three locations in the Detroit metro area to learn how TrueLark has revolutionized lead management and client communications.
The Problem: Losing Potential New Clients
Mr. Marcus realized they were losing potential clients because they were using a manual lead management process. When a digital lead came in, it was impossible to follow-up with each one during the window of interest. Marcus’ teams needed a better way to attract new clients and grow his businesses.
The Solution: TrueLark Lead Engage and Virtual Receptionist
After testing various AI services, TrueLark emerged as the preferred choice due to its intelligent interactive texting capabilities and seamless integration with their booking system. The results have been impressive, with an average monthly revenue increase of $4,800 and a 20:1 return on investment.
The impact of TrueLark was significant, with approximately 30-40% of leads initiating appointments through Lead Engage. Plus, around 30% of these leads converted into repeat clients. TrueLark provided value immediately, bringing 40 new memberships in the first month!
TrueLark also automated appointment scheduling with its Virtual Receptionist. If the staff can’t get the phone when a client calls, TrueLark engages in a texting conversation. The caller can manage appointments or get answers to questions – all within the text thread. If the caller books, reschedules or cancels, TrueLark registers the change in Restore’s booking platform.
TrueLark AI Modernizes Lead Management
The collaboration between TrueLark and Restore Hyper Wellness exemplifies how advanced AI can modernize lead management. By automating interactions and personalizing conversations, TrueLark helps businesses capture leads, drive growth, and improve customer engagement.
TrueLark Solution Highlights
- Automated Lead Engagement: TrueLark’s Lead Engage initiated timely interactions with leads, eliminating missed opportunities.
- Personalized Conversations: TrueLark AI adapted to the unique nuances of Restore Hyper Wellness, providing personalized conversations.
- Outstanding Guest Experiences: TrueLark’s accuracy in understanding the business created to a seamless experience for clients and leads.
- Improved Conversion: The Restore locations experienced an impressive doubling of first-time guests.
- Streamlined Scheduling: The intuitive interface allowed customers to easily manage appointments.
If you’re interested in learning more, book a demo to see how TrueLark can benefit your business.
