Solutions  

Dental

Modernize scheduling and patient support

Beauty & Wellness

Never miss a call, text, chat, or lead submission

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Fitness

Automate sales, scheduling and member communications

Features  

USE CASES

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AI-led Scheduling

Intelligent technology with human-led conversations

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Reports & Insights

The communication metrics you need to grow your business.

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Marketing Automation

Reduce redundant tasks that take you away from what matters most.

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Omnichannel Customer Service

Manage communications across multiple channels

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Multi-Location Support

Grow your business with multi-location scheduling software.

Resources  

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Blog

Latest updates, guides and news

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Podcast

Navigating DSO Innovation and the future of dentistry

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Books & Webinars

Get insight from our free ebooks and webinars

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Integrations

Integrate TrueLark with your favorite tools

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Customer Stories

How TrueLark brings peace of mind to local business owners

Our Story

AI-led Scheduling

Automate with intelligence

Hundreds of ways to customize the product to match how you do business. The technology is artificial intelligence (AI), but the conversations are human-led.

AI appointment booking

Book for multiple guests or appointments.

Convenient scheduling filters.

Recommend additional services.

Automatically collect information.

Easily update appointment times.

Ask customers guided questions.

Reduce gaps between appointments.

Integrates with your booking platform.

Custom messaging for your brand.

AI led Scheduling - Appointment booking example
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Our customers are addint

$635K

60-loc/monthly

18x

ROI

82%

calls handled fully

Online Booking

Stay on top of client communication

TrueLark AI-led appointment booking software allows clients to schedule, reschedule, and cancel appointments anytime from their computer or mobile device. 

AI-led Online conversation booking and managing appointments
Customer appointment booking with multiple services
multi-service, multi-guest appointments

Handle multi-requests

TrueLark AI appointment booking can handle complex appointments without requiring human intervention

CUSTOM BOOKING RULES

Scheduling filters

TrueLark AI scheduling allows you to set rules like book before or after a specific time, block appointments for an entire day, or book services at preferred time slots.

TrueLark AI-led scheduling
TrueLark AI-led Upsell and Add ons conversation
upsell and add-ons

Recommend additional services

Make personalized recommendations to your clients based on their needs and goals. Educate guests about your offerings and upsell by suggesting add-ons.

Our success stories

Dermatology

18,000

Appointments Booked

$3,000

Monthly Savings

96%

Conversations Fully Automated

“Patients appreciate how easy it is to use TrueLark to book by text. Many have saved the number for future bookings, eliminating the need to call or visit our website.”

Beauty & Wellness

433

Conversations per month

81%

Conversation handle rate

27%

Booking request conversion

“TrueLark facilitated an average of 28 online bookings per week, with 17 occurring after hours, contributing to an additional monthly revenue of approximately $26,000.”

Dental

236

Conversations per month

68%

Booking request conversion

27K

Additional revenue per month

“During the first few months, the platform captured one to two new patient appointments per day. And as patients got used to the system, it began yielding three to four new appointments daily, with occasional peaks of five.”

Beauty & Wellness

68%

Calls fully handled by AI

644

Conversations per month

$7.3K

Revenue booked per month

“TrueLark is our catch-all when we can’t get to the phone in time, and it’s been a really big savior for us.”

Dental

70%

Conversation handle rate

$500K

Annual increase in EBITDA (est.)

144

Conversations per month per location

“With TrueLark, there is a missed appointment rate less than 30%. With online scheduling, the missed appointment rate is between 30% and 40%. Anything less than 30% is a game changer.”

Beauty & Wellness

20%

Avg. conversion rate

3774

Avg. monthly submissions

191

Avg. campaigns per month

“Before TrueLark, we used spreadsheets to track leads. With Lead Engage, having the text go out immediately and tracking the lead all the way through to booking without staff having to think about it has been beneficial to all of our Restore clients.”

Collecting Payments And Contact Information

Collect important info

TrueLark AI scheduling software allows businesses to collect contact and payment information prior to an appointment. Request that the guest enters their credit card in order to secure the appointment, reducing administrative time before the appointment and removing any need for human involvement. Everything is taken care of for you.

TrueLark AI-led scheduling
TrueLark AI handling customer managing appointments
Text to Book, Reschedule and Cancel

Schedule services over text message conversation

Allow your clients to schedule services over text message conversation. Clients can book, cancel, or update their services through natural human-like conversations. TrueLark will sync with your booking software to assist with payment collection and scheduling.

Guided Service Selection

Ask specific questions and gather info about your clients

Ask specific questions and gather info about your clients, such as location or referral source, prior to further engagement via chat. This information will guide the conversations to ensure your clients get the answer that is most relevant to their situation while collecting the information your team needs to provide the very best experience.

TrueLark AI guided service selection
AI-led recommendations for optimized scheduling in gaps
Schedule Optimization

Prevent large gaps in your schedule and optimize capacity

Prevent large gaps in your schedule by recommending appointment times that optimize capacity. TrueLark supports the optimization of your schedule by encouraging clients to book at times that are grouped near other appointments, helping to prevent wasted time in your schedule.

Schedule Integration (real-time sync)

Keeping your schedule up-to-date

TrueLark syncs with your booking platform in real time to give guests the most accurate and up-to-date appointment information available. Seamlessly schedule and reschedule appointment without worrying about booking over another appointment.

TrueLark's flexible schedule integration
TrueLark AI customized messaging pre-appointment
Message Customization

Customizations that fit your needs

With TrueLark’s AI-led software, there’s no one-size-fits-all solution. Businesses can customize everything from how staff and appointment availability is shown, ask qualifying questions needed to secure the appointment, deliver post-booking instructions and more. You can even choose how TrueLark refers to your customers (guest, patient, etc.) and how it describes your business. TrueLark is truly an extension of your staff.

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