Customer Support
Delight Your Customers
Give your customers 24/7 support without hiring more staff. True Lark is available to speak with your customers day and night answering FAQs, booking appointments, and so much more. Responding within seconds of customer outreach.
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Handles customer inquiries 24/7
Sasha engages your clients immediately after a missed call, text, form submission, or live web chat.
Personalized & Consistent
Increase revenue and retention by matching clients with the right pricing option and service in your brand's unique voice.
Empathic Responses
Sasha understands provides empathic responses around-the-clock that will embody the personality of your favorite staff member.
FAQs
True Lark can handle FAQs that your clients have. Free up your staff and your time while delivering delightful customer service via text messaging, providing an immediate response.
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Scheduling (book, change, cancel)
Allow your clients to schedule services over text message conversation. Clients can book, cancel, or update their services through natural human-like conversations. True Lark's Business Assistant will sync with your book software to assist with payment collection and scheduling.
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What our customers say
“I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported. I also like how easy it is to integrate with our booking software.”
“I love having my freedom to not having to deal with a receptionist anymore. Every call is answered and my clients love the texting service!”
Scheduling Filters
Allows you to filter when booking classes or appointments via True Lark. Book before or after a specific time, block bookings for an entire day, book services at preferred time slots, etc.
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Location Routing
Sasha will ask which location your clients are seeking to visit and remember their preferences moving forward. Ensuring that your clients get the local information they need and the best experience possible.
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More ways to use True Lark
Sales & Marketing
Automated marketing tools automatically follow up with clients immediately via text after they submit a form or response to marketing message— giving you the comfort of knowing that warm leads never go cold again.
Learn MoreOmni Channel
Prospects and existing customers prefer to communicate with you in a variety of different ways -- via phone, text message, Instagram, Facebook, web chat, etc. True Lark allows you to manage communications across all these channels and from one place.
Learn MoreReporting
The communication metrics you need to grow your business. Daily reporting will provide a deeper understanding of how many customers are reaching out to you, how engaged they are and why are they reaching out.
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