Solutions  

Dental

Modernize scheduling and patient support

Beauty & Wellness

Never miss a call, text, chat, or lead submission

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Fitness

Automate sales, scheduling and member communications

Features  

USE CASES

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AI-led Scheduling

Intelligent technology with human-led conversations

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Reports & Insights

The communication metrics you need to grow your business.

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Marketing Automation

Reduce redundant tasks that take you away from what matters most.

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Omnichannel Customer Service

Manage communications across multiple channels

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Multi-Location Support

Grow your business with multi-location scheduling software.

Resources  

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Blog

Latest updates, guides and news

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Podcast

Navigating DSO Innovation and the future of dentistry

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Books & Webinars

Get insight from our free ebooks and webinars

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Integrations

Integrate TrueLark with your favorite tools

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Customer Stories

How TrueLark brings peace of mind to local business owners

Our Story

Omnichannel Customer Service

Expand your reach

Prospects and existing customers prefer to communicate with you in a variety of different ways – via phone, text message, Instagram, Facebook, web chat, etc. TrueLark allows you to manage communications across all these channels and from one smart inbox.

Unify all conversations in an inbox.

Manage conversations in one place.

Al-powered messaging on your website.

Turned missed calls into opportunities.

Text-based responses for everyday questions.

Follow up with clients, even if they get distracted.

Understand the sentiment of each conversation.

Omni-Channel AI
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DSOs and franchises see:

$635K

additional revenue booked (60-loc/mo)

18x

return on investment

82%

calls handled fully

Business messenger

Unify all conversations in an inbox as smart as you are

Imagine gathering all conversations into one dashboard enabling you to see every conversation along with appointment history and other customer data. Instead of checking each channel separately and keeping a manual log of follow-ups, you can unify all channels. Plus – and this is key – you can respond from your TrueLark dashboard using your customer’s channel of choice.

Customer message to verify card information, conversation assigned to human to step in.
"Contact Us" CTA across all social platforms managing conversations in one place
SOCIAL MEDIA CTAs

Manage all your social media interactions in one place

Use the “Contact Us” CTA across your social platforms to consolidate conversations. Use our AI customer service software to support Facebook messages with almost no effort from you and your team. Add your TrueLark text-only number to your Instagram account, making it easier for potential customers who discover you on Instagram to engage with you.

WEB CHAT

New Web Chat: A game-changer for user experience

Our new Web Chat which makes it quick and easy for visitors to interact with your business in real-time and resolve their requests. Point, click, scroll and search to find locations, appointment slots and FAQs fast and easy.

TrueLark AI Web Chat for booking and assistance
example of AI-led SMS response to missed call
missed calls

Turn missed calls into opportunities

The TrueLark AI customer service platform turns missed calls or web chat inquires into opportunities. Instant responses that allow clients to initiate and drive the conversation by asking “How can I help you?”.

BUSINESS TEXTING

Text-based responses for everyday questions

89% of consumers want to be able to text businesses. Use TrueLark AI customer service software to contact your clients or have them contact you to ask questions, book services, or receive recommendations.

AI response to customer inquiries

Our success stories

Dermatology

18,000

Appointments Booked

$3,000

Monthly Savings

96%

Conversations Fully Automated

“Patients appreciate how easy it is to use TrueLark to book by text. Many have saved the number for future bookings, eliminating the need to call or visit our website.”

Beauty & Wellness

433

Conversations per month

81%

Conversation handle rate

27%

Booking request conversion

“TrueLark facilitated an average of 28 online bookings per week, with 17 occurring after hours, contributing to an additional monthly revenue of approximately $26,000.”

Dental

236

Conversations per month

68%

Booking request conversion

27K

Additional revenue per month

“During the first few months, the platform captured one to two new patient appointments per day. And as patients got used to the system, it began yielding three to four new appointments daily, with occasional peaks of five.”

Beauty & Wellness

68%

Calls fully handled by AI

644

Conversations per month

$7.3K

Revenue booked per month

“TrueLark is our catch-all when we can’t get to the phone in time, and it’s been a really big savior for us.”

Dental

70%

Conversation handle rate

$500K

Annual increase in EBITDA (est.)

144

Conversations per month per location

“With TrueLark, there is a missed appointment rate less than 30%. With online scheduling, the missed appointment rate is between 30% and 40%. Anything less than 30% is a game changer.”

Beauty & Wellness

20%

Avg. conversion rate

3774

Avg. monthly submissions

191

Avg. campaigns per month

“Before TrueLark, we used spreadsheets to track leads. With Lead Engage, having the text go out immediately and tracking the lead all the way through to booking without staff having to think about it has been beneficial to all of our Restore clients.”

conversation nudge

Follow up with clients, even if they get distracted

TrueLark follows up with clients, even if they get distracted by sending a follow-up message if the client goes quiet, preventing your clients from getting “stuck”. The timed follow-ups gently encourage clients to finish the booking process or to provide missing payment information. Increasing conversions and revenue.

Immediate conversation nudge to book via text
Happy client after prompt response after hours
client sentiment alerts

Understand the sentiment of each conversation

Understand the sentiment of each conversation to allow your staff to focus on the most pressing conversations first. Displaying “happy” or “unhappy” with each client interaction.

Resources to help you get ahead