One of the most important components of providing an exceptional patient experience at your dental practice is how you interact with your patients. Your front desk plays an important role in setting the tone and providing efficient and friendly service when patients and prospective patients contact you.
Your Staff May Miss Patient Calls
However, your front desk team is not always available. They are often busy helping patients and are not available when your office is closed.
Responding to inquiries immediately is critical – especially for new patients. If they are looking for a dentist and do not receive an instant answer, they may go elsewhere. Studies show that eight out of 10 patients who contact you and do not get an immediate response never call back. So, if your front desk staff is busy or a call or text comes in after hours, you may be missing a lot of potential business.
Dental Patient Communications Software Solutions
Dental patient communication software can be an invaluable tool for dental clinics that are looking to streamline processes, improve patient engagement, and establish best practices.
Popular software solutions for dental practices include two-way texting options that allow for secure messaging between the practice and patients, dental appointment reminders which help to eliminate missed appointment times, and automated patient recalls that help to keep clients up-to-date with their treatment plans. With dental patient communication software you have the possibility of streamlining your entire workflow from patient arrival through treatments brought up during their visits. AI-powered dental software helps dental offices provide the best patient experience because it can interact in complex conversations in natural language.
Improve Your Patient Communication
Effective communication is a critical factor in patient satisfaction. More than 93% of patients who gave the highest satisfaction ratings cited communication with the dental office as an essential part of the rating.
Patient Texting and Reminders
The ability to text back and forth allows for quick and easy communication, allowing both parties to stay up-to-date on appointments, tests, and medical decisions. In addition, the use of appointment reminders can help better keep track of scheduled appointments with no need for multiple phone calls or mailers. Automated birthday wishes are a nice touch which show the provider cares about their patient’s special day.
Appointment confirmations sent through text messaging helps ensure that the patient acknowledges their upcoming appointment so that the office staff can plan accordingly.
Automated Patient Recalls
Patient recalls enable healthcare providers to effectively recall patients for important treatments or follow-up visits. By combining the convenience of text messaging with an efficient reminder system tailored for individual patients, these solutions provide a powerful tool for reducing missed appointments and improving outcomes.
In addition to providing automated reminders and confirmations, many patient texting solutions also include features such as recall notifications directly from the provider’s office. This type of personalized outreach improves relationships between care providers and their patients while also promoting overall better health outcomes by helping to ensure that vital treatments are not missed or forgotten about due to scheduling conflicts or other personal reasons. With tools like these available in modern healthcare settings, communication between care providers and their patients is more streamlined than ever before and ultimately helps put everyone on the same page when it comes to monitoring individual health progress and ensuring successful treatments.
Dental Practice Management Software Integrations
By integrating patient communication software with a comprehensive dental practice management system, dental offices can easily manage appointments, patient records, financials and more. This helps to streamline all aspects of the business while reducing costs associated with manual operations.
TrueLark Dental Patient Communications Software
TrueLark dental patient communication software platform responds automatically to every text. Conversational AI engages with patients, answers their questions, and books appointments without human intervention.
If someone calls your office and nobody is available to answer, TrueLark records the phone number and immediately responds via text. Your virtual assistant works 24/7 to book and reschedule appointments and handle patient inquiries. You can also add web chat to include your website in your dental communication system.
Schedule Appointments Automatically
TrueLark enables real-time, 24/7 online scheduling via your website or text. This allows patients to make, reschedule and cancel appointments without interacting with your front desk staff or waiting for a return phone call.
TrueLark integrates with your practice management software or booking application to keep everything in sync in real-time. This allows patients to find an appointment day and time that works for them without overbooking on your end. You can also restrict appointments during certain hours or on specific days and optimize bookings by suggesting times adjacent to existing appointments.
This eliminates the back-and-forth phone calls and messages that tie up your front desk staff’s time and does not require patients to fill out a form on your website and wait for a return call.
People are used to scheduling all types of services online. However, barely one out of every four dentists offer online scheduling. This means offering it can give you a significant competitive advantage.
Reactivate Inactive Patients
Patient retention is an ongoing concern for dental practices. While you should always book the next appointment whenever a patient visits, sometimes patients are no-shows or drift away over time.
While some patients move out of the area, many may have simply forgotten to schedule an appointment or put off seeing the dentist. When you consider that the average lifetime value of a patient is around $12,000 to $15,000, retaining even one more patient can add a considerable amount to your bottom line.
To reduce patient attrition, you should have a plan for reactivating patients. TrueLark allows you to isolate inactive patients and contact them by text. You can suggest cleaning or checkups and automatically schedule them when they respond.
Collect Additional Patient Information
TrueLark’s dental communication software also allows you to collect patient information such as payment and insurance details to save time during check-in or check-out.
You can also interact with patients to learn what they need so you can be prepared when they arrive. Based on their inquiries, you can ask specific questions that help you determine whether they need a cleaning, have a pressing problem, or are interested in other services you offer such as Invisalign or teeth whitening.
Proactive Marketing and Communication
You can also use TrueLark for proactive marketing and communication using text messaging. This allows you to send promotional content and other one-way messages to patients that have opted-in. For example, if you have cancellations and open spots, you can let your patients know so they can fill slots. This helps you stay top of mind with your patients and keeps them up-to-date with what is happening at your practice.
Our Software Compatibility
TrueLark is compatible with all major practice management software, including Dentrix, Eaglesoft, Open Dental, and SoftDent. We are constantly adding new features and integrations to ensure that our software remains up-to-date and meets the needs of our customers.
An excellent dental communication system is vital for attracting new patients, securing appointments, and retaining current patients. Book a demo to learn how it can improve your individual practice or DSO network.
Originally published July 25, 2022, updated March 14, 2023