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Our Story

CUSTOMER STORY

Why Sage Wellness Chose TrueLark to Make Booking Easier

Business Name:

Sage Wellness

Market:

Beauty & Wellness

Size:

1-10 employees

Locations:

1

Business Name:

Sage Wellness

Market:
Beauty & Wellness

Size:

1-10 employees

Locations:

1

Sage Wellness

When clients in Portland need to find balance and help to heal, they turn to Sage Wellness. The company offers therapeutic bodywork appointments, classes, and products, PLUS the promise of a break from the physical and emotional stressors of life. Sage Wellness strives hard to deliver on this promise in every interaction with clients. It is this level of service quality and commitment that nominated the wellness provider for Best Massage in Portland.

sagewellness.com

$40,000


increase in revenue in 9 month

$400


in savings per month

1,700


handled inquires in 6 months

Scheduling Woes

It is also why Sage Wellness looked to TrueLark to make the process of scheduling or re-scheduling appointments a refreshing breeze, and to help answer existing and potential new client inquiries with ease, speed and the utmost professionalism – anywhere and anytime – all without the need for a receptionist. With 15 therapists and a multitude of classes and services, it sounds like a tall order. Not for TrueLark, AI-assistant Sasha who is always available, can resolve most every type of question, never takes a break, and learns with every interaction.

Happy Clients

Happy Clients: In the first six months of using TrueLark, the service resolved over 1,700 incoming inquiries, booked 170 appointments, eliminated the need for annoying voicemails and telephone tag – leaving customers happy and fulfilled.

 

Happy Therapists

Happy Therapists: Therapists focus 100% on what they love – taking care of clients while TrueLark takes care of client inquiries, appointment and rescheduling needs. Because TrueLarkintegrates seamlessly with the Sage Wellness MINDBODY software booking platform, every therapist has easy access and insight into appointments and scheduling

Happy Business

Happy Business: Talk about paying it forward. By putting clients first and making their every interaction easy and stress-free, TrueLark has helped Sage Wellness increase revenues by roughly $40,000 over the last nine months and decreased overheads by eliminating inefficiencies and unnecessary call center services by $400 a month.