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Solutions  

Dental

Modernize scheduling and patient support

Beauty & Wellness

Never miss a call, text, chat, or lead submission

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Fitness

Automate sales, scheduling and member communications

Features  

USE CASES

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AI-led Scheduling

Intelligent technology with human-led conversations

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Reports & Insights

The communication metrics you need to grow your business.

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Marketing Automation

Reduce redundant tasks that take you away from what matters most.

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Omnichannel Customer Service

Manage communications across multiple channels

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Multi-Location Support

Grow your business with multi-location scheduling software.

Resources  

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Blog

Latest updates, guides and news

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Podcast

Navigating DSO Innovation and the future of dentistry

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Books & Webinars

Get insight from our free ebooks and webinars

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Integrations

Integrate TrueLark with your favorite tools

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Customer Stories

How TrueLark brings peace of mind to local business owners

Our Story

Dental Patient Communication Software

Improve patient engagement with AI dental communications

TrueLark’s AI-powered dental patient communication software transforms how you connect with patients. Turn every patient interaction into an opportunity to build trust, loyalty, and long-term relationships with TrueLark agentic AI.

Communicate with patients more easily with TrueLark AI

AI patient communications

Communicate with patients more easily with TrueLark AI

Our dental communication software helps you connect with your patients 24/7. Whether scheduling an appointment, asking a question, or verifying dental insurance, TrueLark ensures their needs are met promptly and accurately. By incorporating your customer service manual into your AI system, we ensure every interaction reflects your standards. The TrueLark AI Control Center brings consistency, accuracy, and scalability to your single- or multi-location dental practice. 

Unified patient engagement

Unify patient engagement across multiple channels

TrueLark brings all channels – text, chat, voice or online scheduling – together in one dynamic inbox. Our dental office communication software handles most conversations autonomously and sorts callbacks by level of urgency. This unified approach means no message slips through the cracks, and your team can assign ownership and easily track and respond to patient needs in their channel of choice.

Unified Patient Engagement
Patient communications software built for DSOs​

Multi-location communications

Patient communications software built for DSOs

Unlike point solutions, TrueLark is built for multi-location dental practices, delivering seamless communication across all locations. Automate inbound and outbound interactions, direct patients to the right services, and book appointments instantly. Whether conversations start with a patient, staff member, or workflow tool, TrueLark ensures consistent, efficient communication that aligns with your brand while enhancing marketing outcomes and patient experiences across your network.

Dental case studies

Dental

236

Conversations per month

68%

Booking request conversion

27K

Additional revenue per month

“During the first few months, the platform captured one to two new patient appointments per day. And as patients got used to the system, it began yielding three to four new appointments daily, with occasional peaks of five.”

Dental

70%

Conversation handle rate

$500K

Annual increase in EBITDA (est.)

144

Conversations per month per location

“With TrueLark, there is a missed appointment rate less than 30%. With online scheduling, the missed appointment rate is between 30% and 40%. Anything less than 30% is a game changer.”

Dental

15,180

conversations handled per month

1000

hours saved

$397,000

revenue booked

“As an organization, we like to try out new technology. TrueLark has made it to the list. It’s squarely out of pilot, it’s demonstrated its value, and we will add each location as the time is right.”

Dental

88

Avg # New Patients Per Month

$57,200

Avg # Monthly New Patient Revenue

264

Avg # of Patients Assisted

“Since we implemented TrueLark, we have acquired around 88 new patients each month.  This has generated $57,200 in additional monthly revenue. TrueLark can completely  handle 75 to 80% of patient inquiries entirely on its own. In fact, it is so intelligent that  patients think they are interacting with a person!”

Dental

13

new patients booked per month

$9,750

additional production per month

193

patients received immediate assistance per month

“With TrueLark, it’s almost like we have an extra person, without the additional overhead. TrueLark’s convenient text and email notifications make it easy to follow-up with patients and access voicemails on the go, without having to find my login or navigate multiple menus.”

Dental patient communication features

Article on Digital Transformation

Business messenger

Business Messenger unifies dental patient communications across multiple software platforms, processes and locations into one dashboard. It allows dental offices to respond quickly any time of day using the patient’s preferred method, streamlining customer service and enhancing patient satisfaction through personalized, efficient interactions.

Web chat

Engage your web visitors with the smartest AI-powered chatbot around. On mobile or desktop, guests enjoy a smooth experience—easily finding appointment slots, FAQs, or forms without annoying redirects. It’s quick, simple, and hassle-free.

Text messaging

Send automated appointment reminders, bulk messages, promotions and follow-ups via SMS. Capture and convert leads 24/7 and keep patients informed and engaged with TrueLark dental patient engagement software.

Virtual receptionist

Provide 24/7 access by automating responses to missed calls, direct texts, voicemails, and online scheduling transactions. Our AI voice, chat and text agents resolve calls the majority of the time, freeing your team to focus on in-office care.

Instant notifications

Get instant text and email notifications to monitor patient interactions in real-time. You’ll know immediately if a patient requests a callback or needs assistance beyond what TrueLark provides, ensuring prompt, reliable care.

Conversation nudges

Our dental office communication system keeps the conversation flowing, even when clients go silent. If a customer stops responding mid-booking or leaves payment details incomplete, our platform sends timely, gentle reminders. These automated follow-ups nudge clients to complete their appointments or provide missing information.

Industry-leading dental scheduling software

Rated 4.8/5.0 stars on Capterra

Frequently Asked Questions

TrueLark AI is trained on large language models and 10+ million client conversations. Our patented technology uses natural language processing to understand and respond to patient inquiries across various channels. We configure each client’s AI system with their customer service manual and policies. It automates tasks like appointment scheduling, reminders and lead follow-ups while providing personalized engagement.

TrueLark supports multiple communication channels for dental practices, including text messaging, web chat, voice calls, and online booking systems. Our platform consolidates these channels – as well as multiple locations and call centers – into a single dashboard, allowing dental offices to manage and respond to patient inquiries efficiently across their preferred communication methods. Whether the conversation starts with a staff member, customer or tool, our dental communication system engages and handles the majority without staff intervention. By “handles” we mean the platform resolves the goal of the conversation such as booking or rescheduling, verifying insurance coverage or collecting payment details.

Dental practices can use TrueLark to automate patient engagement across multiple channels, transaction types and locations. Our patented patient communication software has been trained on large language models and over 10 million customer conversations. It handles appointment scheduling, sends reminders, follows up with leads, answers questions, and provides personalized responses 24/7. Accurate and convenient communication in the patient’s channel of choice improves satisfaction and retention.

In addition, TrueLark’s high level of automation frees up dental teams to provide excellent in-office care.

Discover the benefits of TrueLark AI for dental office communications

Automate patient communications, enhance efficiency, and drive profitability with our patient communication software. Book a demo today and see how our technology transforms communication for single and multi-location dental practices alike.

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