At TrueLark, we’re committed to making patient communication seamless for dental practices, and our latest enhancement helps do that. We’re excited to announce our new insurance-related features. These capabilities address one of the most frequent topics of patient inquiries: insurance coverage. Now, dental practices can instantly provide accurate responses to insurance-related questions, enhancing patient satisfaction and streamlining appointment booking.
Why insurance information matters to patients and practices
For dental patients, insurance can be a deciding factor in booking an appointment. Concerns about insurance coverage is a major factor for patients that delay or skip care. With TrueLark’s new feature, practices can quickly confirm accepted and non-accepted insurance providers, breaking down a key barrier to booking. When patients receive immediate confirmation that their insurance is accepted, they are more likely to move forward with scheduling.
Automating insurance inquiries saves staff time
Dental practices spend many hours every week responding to insurance-related calls. By automating this task with TrueLark, practices not only save time but also free up their staff to focus on high-value tasks, from patient care to in-office interactions. Our AI now captures and responds to a wider range of insurance questions, reducing the administrative burden on staff and ensuring that patients have a smooth, informative booking experience.
How to set up the feature
The feature is now available to all TrueLark dental clients and it’s easy to use. Practices can input their accepted and non-accepted insurance providers directly through the TrueLark dashboard under AI Setup > Business Preferences. From there, TrueLark’s AI will automatically handle these inquiries, providing patients with accurate, up-to-date information.
Insurance verification works in tandem with Lead Engage to improve conversion rates
TrueLark’s latest update now enables practices to provide instant, accurate responses to insurance-related inquiries across channels, ensuring leads can easily confirm coverage details before booking. This is especially important for our powerful lead engagement tool.
With TrueLark Lead Engage, practices can respond to new leads immediately via text, allowing prospects to ask questions and book appointments directly within the conversation. Insurance verification is a critical step for many potential patients; when leads can confirm coverage details instantly, it removes a common barrier to booking.
By combining instant insurance information with Lead Engage’s conversational booking capabilities, TrueLark makes it easier for leads to commit to appointments with confidence. This streamlined process not only improves the patient experience but also maximizes lead conversion—turning more inquiries into paying patients and driving growth for your practice.
What’s next?
We’re already planning updates to expand the insurance-related features. Future versions will include customizable messaging preferences for insurance communications and the ability to log insurance provider details directly in appointment notes.
With this enhancement, TrueLark continues to lead the way in dental practice communication. Stay tuned as we continue to enhance our platform to meet the evolving needs of dental practices and their patients. To see it in action and speak with an AI expert, book a demo today.
