Managing appointment reminders and confirmations shouldn’t require a patchwork of manual follow-ups or one-way messages. That’s why TrueLark AI Reminders—powered by the same advanced engine behind our Virtual Receptionist—go far beyond the basics.
Real conversations, not just replies
Most reminder systems stop at a one-way message and hope for a “C” to confirm. TrueLark is different. Our reminders respond to real questions, reschedule requests, or cancellations—no staff intervention required. And if your team initiates a confirmation via text or phone, the AI takes over as soon as the guest replies.
Voice + text = full coverage
We support both voice and text reminders, so you can reach clients whether they prefer asynchronous texting or still use a landline. Guests can confirm via missed call follow-up, direct text, or automated outreach—whatever works best for them.
Smart enough for complex scenarios
Confirming an appointment for a family? Searching for the right guest profile? No problem. TrueLark’s AI handles multi-profile confirmation and profile lookup with ease—something other reminder tools simply can’t do.
Always on, always up to date
With TrueLark, reminders and confirmations are fully customizable by service type, and can include pre-visit instructions or late cancellation policies. Best of all, appointments update instantly in your scheduling system.
Works seamlessly with your existing workflow
TrueLark AI Reminders complement—not complicate—your current operations. They integrate directly with your scheduling platform and follow the rules you already have in place. That means no double entry, no re-training your team, and no added complexity. Whether your staff initiates a confirmation or a client replies to a reminder, the system updates your calendar in real time.
Want to see how it works in real time? Schedule a demo and discover how AI-led scheduling and omnichannel customer service work together to reduce no-shows and simplify your day.
Originally published June 4, 2024. Updated May 1, 2025.
