Dental patient communication software varies widely, from basic appointment reminders to sophisticated platforms. For multi-location practices and DSOs, choosing the right solution is crucial for scalability, efficiency, and consistent patient experiences. TrueLark offers the industry’s only full-service platform, automating, measuring, and maximizing communication and booking processes. It provides patients with fast, personalized interactions across multiple channels 24/7, building trust and satisfaction.
For practices, TrueLark eliminates operational bottlenecks by capturing all inquiries and fully automating up to 80% of communication and booking processes. This reduces the need for additional hires and allows staff to focus on in-person care. TrueLark’s robust analytics empower DSOs to operate smarter and grow faster. By tracking key metrics and comparing performance against industry benchmarks, practices can fine-tune processes, improve customer service, and increase ROI. As a transformative tool, TrueLark helps dental practices and DSOs scale efficiently, enhance patient experiences, and achieve sustainable growth.
Omnichannel patient communication
Today’s patients communicate differently. They may call or text, use a chat function on your website or communicate on social media channels like Facebook or Instagram. However they choose to communicate, you need a way to handle their queries efficiently and promptly.
TrueLark’s dental communication software provides complete omnichannel support, including: AI-powered text messaging, messaging through Web Chat, instant, automated responses to calls and the ability to manage all your conversations from one place. By providing omnichannel communication options, you can engage with patients on their preferred communication channel.
You can also manage all of your social conversations in one place. For example, you can use the Contact Us button on social platforms, use a virtual front desk assistant to answer Facebook messages, and add your TrueLark text-only number to your Instagram account.
When patients reach out, they want immediate answers and do not want to wait for you to call them back. TrueLark’s omnichannel virtual assistant can automatically answer their questions and book appointments for them.
With TrueLark, you get a dental communication system that works for you and your patients 24/7.
Online dental appointment scheduling
Today’s dental patients want to schedule appointments online and get instant answers to their questions without having to talk to someone, fill out a form, or wait for someone to get back to them. They also want to control their own schedules instead of being forced to commit to future appointment dates they may not be able to honor. Providing them with an easy way to schedule, change, or cancel appointments online gives them this ability.
TrueLark’s dental patient communication software has evolved to make this possible. Patients can interact with virtual assistants on a practice’s website or via text to make appointments and get answers to questions.
With TrueLark, you’ll never miss a patient phone call again. If your front desk staff is busy or a call comes in after hours, TrueLark instantly engages with patients via text so they can book appointments online and get instant answers to questions.
Offering online dental appointment scheduling also gives your dental practices a significant competitive advantage. Only a quarter of dentists offer online scheduling, but 43% of patients say they look for doctors or dentists after hours. And making it easy for patients to book appointments online helps you fill up your calendar.
Conversational AI
The best dental patient communication software uses conversational AI to handle more than 85% of patient inquiries without human intervention. This can significantly reduce the workload for your front desk staff so they can focus on in-person interactions and other tasks that help you grow your practice.
TrueLark’s patented generative AI leverages natural language processing, defines intent and sentiment in texts, and provides relevant information in a natural-sounding conversation.
TrueLark also integrates seamlessly with your practice management software and booking platforms to keep everything in sync.
Seamless integration with dental management software
With TrueLark, you no longer have to juggle multiple platforms. Our modern dental patient communication software integrates seamlessly with various practice management software, booking platforms, and marketing automation software.
TrueLark integrates with many dental software platforms (PMS/EMH/booking systems) such as:
- Denticon
- Cloud 9
- Eagle Soft
- Dentrix
- Open Dental
- Curve Dental
- eClinicalWorks
TrueLark also integrates with marketing automation software, including:
- HubSpot
- Zapier
- Gravity
- Instapage
Reporting and notifications
TrueLark also lets you monitor patient communications and provide alerts if a patient specifically requests a callback, or if your virtual assistant cannot provide the answer a patient needs.
TrueLark provides daily summary emails on who is calling, what calls have been handled, and more. You will be able to view all of your customer communications, text transcripts, and voicemails in one place.
Improve patient communications and grow your practice with TrueLark
TrueLark provides effective, efficient dental communication software to improve patient communications, book more appointments, and grow your dental practice.
Do you want to learn how to use dental patient communication software to effectively engage today’s patients? Contact TrueLark at (408) 898-9660 or book a demo.
Originally published July 11, 2022. Updated December 18, 2024.
