Stay on top of client communication through text and email notifications if a client is requesting a callback or if there is a question TrueLark is unable to assist with.
TrueLark handles 85 – 91% of all conversations once optimized. If TrueLark is unable to answer the question, you or staff is notified via text or email. Simply text or email TrueLark back and she will remember your response next time around.
Notifications and alerts on the live dashboard also communicate if a client needs to be followed up with. You or your staff can leave notes and update client status while seeing if the conversation was deemed as positive, negative, or neutral helping to prioritize which conversations you tackle first.