The Support You've Been Craving

Three Steps to Peace of Mind

STEP 1

Tell us about your business

Share booking policies, your brand voice, answers to FAQs.

STEP 2

Forward missed calls

Setup call forwarding and install your Web Chat so Sasha can start helping!

STEP 3

Sync with booking software

Grant Sasha access to your booking software so she can keep it updated.

Sasha can handle any scenario your business needs

Live Dashboard

You might be curious about the conversations we’re handling. With our live dashboard, grab some popcorn, sit back, and watch Sasha deliver amazing customer service.

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Web Chat

Your website is the virtual front door of your business. Is there someone there to greet them? Our web chat feature gives your customer service no matter where they are.

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Collect Payment Info

Send a secure link collecting payment information within your booking platform. Capturing payment when your customers are ready to buy.

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Customized Booking Filters

Allows you to filter (by staff, services, times, and locations) when booking classes or appointments via True Lark.

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Consumer Questionnaire

Ask a specific set of questions to guide the guest through the booking process for a more personalized client experience.

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Text-based Outreach

Send up to 1,000 custom promotional text messages to a targeted set of clients, with automated follow-up.

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Timed follow ups

Sasha reaches back out after 20 minutes if the caller goes quiet while in the process of booking, increasing conversation rates with each conversation.

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Form Response

Sasha follows up with clients immediately via text after they submit a form, by helping them with scheduling, answering questions, and providing information.

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Business Notifications

Stay on top of client communication through text and email notifications if a client is requesting a callback or if there is a question Sasha is unable to assist with.

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View all the consumer conversations your Virtual Assistant has handled for you in one place. The live dashboard is home to your text transcripts and voicemails. The dashboard will provide details around consumer conversations. Understand if:

  • The conversation was handled
  • Consumer was unresponsive
  • Class/appointment was booked
  • Consumer needs business to follow up

Available with Premium and Ultimate package.

Our web chat tool brings Al-powered messaging to your website. The Branded Web chat feature overlays on your website capturing FAQS and booking requests from visitors on your site. Web Chat with the look and feel of your brand blends effortlessly with your web design. Easy to install. You can have a Business Assistant managing your sites within minutes of deployment.

Available with Premium and Ultimate package.

Send a secure link collecting payment information within your booking platform. Capturing payment when your customers are ready to buy.

Available with Premium and Ultimate package.

Allows you to filter (by staff, services, times, and locations) when booking classes or appointments via True Lark.

  • Book before or after a specific time
  • Block bookings for an entire day
  • Book services at preferred time slots
  • Filter for number of clients or services being booked
  • Block certain guests from booking
  • Recommend combo services

Examples of how this feature can be used:

  • Book services at preferred timeslots
  • Massage staff preference (male, female, no preference)
  • Fitness level/experience (new clients can only book beginner classes)

Available with Premium and Ultimate package.

Ask specific questions and gather info about your clients, such as location or referral source, prior to further engagement via chat. This information will guide the conversations to ensure your clients get the answer that is most relevant to their situation, while collecting the information your team needs to provide the very best experience.

Questions can be designed to:

  • Educate guests about your offerings
  • Ensure guests meet specific criteria before booking
  • Up-sell by suggesting add-ons

Examples include:

  • Share link which educates guests on criteria before booking
  • Offer a group discount or promote private events for people making bookings for a group
  • Prompt client to purchase a membership on the second visit
  • Ask about promotions codes
  • Determine the client’s preferred location
  • Collect a referral source (client referrals, Groupon, ClassPass, etc.)
  • Determine if a client is new to the business
  • Gather consumer feedback

Available with Premium and Ultimate package.

Text-based Outreach sends up to 1,000 custom promotional text messages with automated follow-up. Marketing is no longer one-way communication. Engage your prospect by having a conversation with them and increase retention.

Examples of the feature:

  • Send BOGO promotions to consumers
  • Send holiday and other promotions
  • Follow-up from form submissions

Available with Ultimate package.

Sasha follows up with clients, even if they get distracted.  Sending a follow-up notification after 20 minutes if the client goes quiet during the booking process.

The natural approach to the conversation makes it easy to ask questions to prevent your clients from getting “stuck”. The timed follow-ups gently encourage clients to finish the booking process or to provide missing payment information. Increasing conversions and revenue.

Available with Premium and Ultimate package.

Form Response is a feature which follows up with clients immediately via text after they submit a form, by helping them with scheduling, answering questions, and providing information — giving you the comfort of knowing that warm leads never go cold again.

This feature is very similar to the Missed Call Response, except instead of a missed call, it’s a form submission on a website which triggers follow-up from True Lark.

Form Response can drive the same types of outcomes as ones it already does after a missed call or on a Web Chat, for example:

  • Scheduling an appointment
  • Signing a client up for a class

Add-on for Premium and Ultimate packages.

Sasha handles 85 – 91% of all conversations once optimized. If Sasha is unable to answer the question, you or staff is notified via text or email. Simply text or email Sasha back and she will remember your response next time around.

Notifications and alerts on the live dashboard also communicate if a client needs to be followed up with. You or your staff can leave notes and update client status while seeing if the conversation was deemed as positive, negative, or neutral helping to prioritize which conversations you tackle first.

Available with Premium and Ultimate package.

Stay on top of everything

immediately
Live Dashboard

Want to see Sasha in action? Open your live dashboard and watch Sasha handle conversations like a pro.

daily
Daily Reports

Automatically discovers why your customers are calling in. Then sends you a summary email.

monthly
Business Account

Monthly reports that can provide insights on your sales flow, operations, and top questions your customers have.

There are no hard questions for Sasha

When Sasha doesn’t have the answer – she works with our AI Trainers to figure it out. That means less staff intervention, more time to focus on you and your business. If both Sasha and our AI Trainer don’t know the answer, she will reach out to the business via text or email to make sure she gets it right. Once she gets the answer, she knows it and will use the response moving forward. You won’t have to tell her twice. A life-long learner that will never quit on you.

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Why is Sasha the most powerful AI to automate front desk communications?

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