ELEVATE YOUR MARKETING
Start the conversation.
Lead Engage lets you follow up with clients immediately via text after they submit a form — giving you the comfort of knowing that warm leads never go cold again
Convert New Clients
TrueLark responds to form submissions within seconds with a 30 – 40% conversion rate.
On average, lead engage customers see an additional 50+ new client conversations handled per month.
89% of customers prefer to receive follow-up via text. Engage your prospects and generate more revenue.
Turn prospects into repeat customers
The law of immediacy is critical when new clients reach out. Customer attention drops off quickly and is more likely to visit a competitor with every minute that goes by waiting for a reply.
Respond and engage using TrueLark immediately to ensure your customers get what they want when they want it.
- Follow up via text message instantaneously
- Syncs with your software for simple class or
- Ready to answer FAQs to free up your staff
Consistent experience across all your locations
One of the biggest challenges for multi-location businesses is providing a consistent experience across each location. You have new clients reaching out to you across multiple channels at multiple locations. Leverage technology to make your “secret sauce” scalable no matter where in the world you grow. Help to drive consistent performance at each location, cutting costs but not quality.
- Your brand’s voice
- Compliant with best practices
- Understand why your customers are calling
- Ability to learn your unique business needs
Much like with booking software platforms, we’re working hard to make Lead Engage available on all lead form platforms. At the moment, Lead Engage is available to those using Facebook and Instapage to build forms. Use a different platform? Let us know what integration we should focus on next.
Outreach sends up to 1,000 custom promotional text messages with automated follow-up. Marketing is no longer one-way communication. Engage your prospect by having a conversation with them and increase retention.
Examples of the feature:
- Send BOGO promotions to consumers
- Send holiday and other promotions
- Follow-up from form submissions
Available with the Ultimate package
Increase profit with conversational marketing
Frequently Asked Questions
Lead engage can drive the following outcomes: Scheduling an appointment Signing a client up for a class TrueLark can also answer FAQs about the promotion or services associated with the form, including questions services, staff, and schedule.
Name Phone number Service or class you're promoting Location ID (your location-specific booking software platform ID)
Businesses typically collect leads via an online lead platform (e.g. Instapage, Facebook, FormStack) and add them to spreadsheets which staff use to track and follow up on submissions. Form platforms send lead info (e.g. name, phone number, email address, etc.) to the tracker through a built-in feature called a webhook. Lead Engage connects to your form platform via the same webhook functionality and by doing so is able to collect the lead's contact information, then follow up by text using this information.
Lead Engage is currently available as an add-on with any TrueLark plan for $99 per month per location.
Contact us to let us know. We have plans to expand on to other platforms throughout 2020.
Outreach is a one-way, proactive marketing and communication tool that uses SMS text messaging. This feature allows you to send promotional content, business updates, and other one-way messages to opted-in contacts. Outreach supports marketing efforts, client retention, lead generation, and customer communications.
At the end of each Campaign text message, TrueLark adds “Reply STOP to opt-out”, which allows the customer to opt-out of future campaigns from your Outreach Text Only Number. This will prevent TrueLark from sending out future marketing messages to that contact. This will not prevent TrueLark from contacting the customer if they call in and are routed to TrueLark. Opting out of outreach campaigns does not opt customers out of receiving communication in your booking software