Product Tips

The Biggest Problem With Call Centers, And How You Can Fix It

If you’re considering a call center or already have a call center service in place, there is no doubt you understand the value of 24/7 customer support and the challenges that come with scaling that support internally. Up until recently, a call center appeared to be one of the only options for external support. Depending … Continued

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Beyond The Technical Jargon: What does “AI” really mean for you and your business?

As of late, Artificial Intelligence (AI) has become a buzz word in the tech industry. Whenever I hear the term I think back to the days of watching the movie Smart House on the Disney Channel. Now, I’m having nightmares that a robot is going to try to control my life. Before my dreams turn … Continued

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Product Tips

The Death of The Voicemail

Let’s take a moment of silence for our dear friend the voicemail… While voicemail isn’t completely dead. It is on a path of evolution. You may find that many of your customers don’t check their voicemail. I have to admit, I hardly know how to access mine. If it’s important, the person will follow up … Continued

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Product Tips

Curing the Cancellation Conundrum

True Lark CEO Srivatsan Laxman, shared his thoughts to the MINDBODY customer community on how to minimize the financial and administrative burdens of cancellations.   This is an important issue for salons, spas and fitness businesses.  You can check out the MINDBODY blog or read it here below. It will only take a couple of minutes – … Continued

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Product Tips

Let customers text you from Instagram!

  You know that lots of your potential and existing customers spend hours on Instagram every day.  But did you know they can now text you directly from Instagram?   Instagram lets you list a text-only number on your account, making it easier for potential customers who discover you on Instagram to engage with you.  Add … Continued

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