Product Tips

The Biggest Problem With Call Centers, And How You Can Fix It

If you’re considering a call center or already have a call center service in place, there is no doubt you understand the value of 24/7 customer support and the challenges that come with scaling that support internally. Up until recently, a call center appeared to be one of the only options for external support. Depending … Continued

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Product Tips

Beyond The Technical Jargon: What does “AI” really mean for you and your business?

As of late, Artificial Intelligence (AI) has become a buzz word in the tech industry. Whenever I hear the term I think back to the days of watching the movie Smart House on the Disney Channel. Now, I’m having nightmares that a robot is going to try to control my life. Before my dreams turn … Continued

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Customer Success Story

Restore + True Lark = 20:1 ROI a winning business formula

Restore Hyper Wellness and Cryotherapy (Restore) is at the absolute cutting edge of health and wellness spa services. The company offers treatments ranging from cryotherapy to IV drip therapy to compression therapy – and more.  Historically these types of services were only accessible to elite athletes and the rich and famous. Restore however sought to … Continued

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Salon

3 Reasons Why Specialization is the Future of Beauty 

The beauty industry is changing. Advancements in technology – mini computers tucked away in our back pockets, DNA testing, and targeted ads are leading consumers to demand specialization in all areas of their lives. The salon industry is no exception.  Let’s use my friend “Jess” as an example. Jess has very curly hair. In the … Continued

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Customer Success Story

Sensory Fitness Pumped Up Its Exercise Schedule & Customer Service – And Saved $30k a year

There’s a reason Miami-based gym, Sensory Fitness, successfully doubled the size of its exercise space last year.  Actually, there are three. First, it created a fresh and exciting product that truly stands-out in the very crowded and competitive Miami market. Second, it transformed its front desk experience using automation and an intelligent assistant to deliver … Continued

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