For an artificial intelligence-led platform that handles conversations on behalf of the business that engages it, two questions need to be at the forefront: How successfully is the AI handling the request, or set of requests coming in from multiple fronts: phone call, web chat and such How successfully is the AI handling the actual … Continued
Read StoryCold leads are like cold pizza — not as good as when they are fresh. Every time a lead goes cold, the business loses money. You can lose leads because of poor workflows or lack of time, or just not knowing what to do with a hot lead when it arrives.After all, hot leads are … Continued
Read StoryWhether you’ve got a small, medium, or large-scale business, your front desk must always be staffed. Customers can call or text at any time, and they need a response or an acknowledgment in the right way at the right time. However, there may be situations when the desk is understaffed, and customers are dealing with … Continued
Read StoryOften businesses make a classic rookie mistake: they pour money into marketing and digital advertising without having the wherewithal to follow up on the leads it generates. What is the point of shelling out cash on lead generation campaigns if the follow-up on new, interested customers falls abysmally short? Businesses place ads on various websites … Continued
Read StoryPhone-based communication used by many businesses is traditional but outdated. More often than not, voicemail can be a waste of time: calling someone back and leaving messages if they are not available can turn into a game of phone tag that leads nowhere fast. IVR does work up to a point; however, it is frustrating … Continued
Read StoryOur recent webinar with Jean Camilletti (Blo Blow Dry Bar) offers an exclusive look at how one of our most successful salon partners used TrueLark to drive her business to new heights. As a multi-franchise owner who cares deeply about her employees and workplace culture, diving into the world of AI (Artificial Intelligence) was a … Continued
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