Product Update

Introducing Staff Accounts

Since launching the new Business Dashboard earlier this year, many of you have asked whether you can create additional logins for your staff, with restricted access. We’ve taken in your feedback and we’re excited to share that you can now do so with Staff Accounts! What is a Staff Account? Staff Accounts are limited access … Continued

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General

Rethinking Call Centers for Franchises

It’s tough managing the phones while running a business—salons, spas, gyms, and medical offices often turn to call centers to carry the burden. They’re the conventional approach to customer service, and the market is massive, with well-entrenched players. Unfortunately, they also present many challenges: they’re expensive to operate even for limited coverage; have long wait-times; … Continued

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News

TrueLark Partners With Boulevard to Integrate Conversational AI Into Salon and Spa Management Platform

The integration will augment Boulevard’s industry-leading booking experience and facilitate personalized engagement at scale PALO ALTO, CALIF. (PRWEB) DECEMBER 15, 2020 Today TrueLark (http://www.truelark.com) announced a new partnership with Boulevard (http://www.joinblvd.com), a salon and spa business management platform, opening up an exciting opportunity for business operators in the beauty and wellness industry. TrueLark’s fluent AI-led communication … Continued

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Product Tips

What’s better than your chatbot?

Have you ever asked yourself why Chatbots get “stuck” when supporting your clients?  25% of the time the chatbot does not have the information your client is seeking 75% of the time the chatbot does not understand what the client is seeking! 75% of the time! When the chatbot gets stuck it puts additional workload … Continued

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Product Tips

How SMS Messaging Can Support COVID Procedures

From taking client temperatures, appointment check-ins from the parking lot, to asking COVID screening questions before booking, 2020 has changed how Fitness, Beauty, Wellness, and Dental practices manage their business. Overall, TrueLark knows that keeping your staff and clients safe is your top priority. How your business manages these procedures can differ, but leveraging technology … Continued

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Product Tips

A Better Client Experience that Leads to Retention

First impressions are everything when it comes to boutique fitness. Most of the time you get one class to sell your experience to a new client. It’s important that it is the “right” experience. If the first experience isn’t a good fit, the client may never come back.  Worst, they might leave a poor review … Continued

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