Hiring challenges? There might be a way to solve them, just not the way you think. As a franchise owner, the labor shortage has probably hit hard in recent times. From hiring the right practitioners to staffing the desks, there is today a severe shortage of skilled workers who can ensure business continuity for you.
Read StoryGetting businesses to recognize the potential of AI as a significant factor in their growth is not without its challenges. We often experience a zone of pushback from prospective customers who feel that they do not have enough conversation volume or incoming call volume to justify investing in an AI-led automated platform. Others feel that … Continued
Read StorySmall businesses often experience the dual challenge of wanting to scale up but keeping costs low. Customer relationships are immensely important for every business, and small businesses are no exception. Engaging every customer in a personalized manner and consistently, however, is not an easy thing to pull off.
Read StoryFor an artificial intelligence-led platform that handles conversations on behalf of the business that engages it, two questions need to be at the forefront: How successfully is the AI handling the request, or set of requests coming in from multiple fronts: phone call, web chat and such How successfully is the AI handling the actual … Continued
Read StoryCold leads are like cold pizza — not as good as when they are fresh. Every time a lead goes cold, the business loses money. You can lose leads because of poor workflows or lack of time, or just not knowing what to do with a hot lead when it arrives.After all, hot leads are … Continued
Read StoryWhether you’ve got a small, medium, or large-scale business, your front desk must always be staffed. Customers can call or text at any time, and they need a response or an acknowledgment in the right way at the right time. However, there may be situations when the desk is understaffed, and customers are dealing with … Continued
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