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Announcing Exciting Updates to the TrueLark Dashboard

March 22, 2022

At TrueLark we are constantly striving to provide the best quality product to help our customers more efficiently run their business. We service organizations large and small, helping businesses harness the power of AI-led customer service, and we recognized that there are franchises and enterprise-level customers on the platform that need assistance managing multiple locations.

Now businesses can track key performance metrics across all of their locations, in one single view, thanks to the upgraded TrueLark dashboard and multi-location brand account.

Multi-location Brand Accounts

Our new multi-location brand accounts allow you to manage all of your locations in one place, providing great support to our franchise and enterprise-level customers.

The upgraded dashboard automatically gives multi-location owners the ability to view metrics across all locations without having to log into separate dashboards.

Filter data by:

  • Location
  • Guest type (new/existing)
  • Day, week, or month

With this enhanced view, you’ll be able to easily manage and more effectively measure each location.

(The Multi-location Brand Account is an add-on feature that is available for $500/month, or $25/month/location).

New Performance Metrics

We have some new metrics in the dashboard to help you better analyze performance. 

Conversation Handle Rate – The best measure of success for a conversational AI services is how well it can understand what your guests are looking for and navigate them to it. 

Booking Request Conversion – This metric tracks how often TrueLark is able to convert a booking request (provided there is availability!). 

More Data

Reporting is key to running any business. TrueLark will start incorporating more and more data into your dashboard to help you better manage guest conversations. To start, you’ll be able to download reports that contain important information by guest, conversation, booking, channel, and more! 

Questions? Contact us at support@truelark.com.

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