TrueLark CEO Srivatsan Laxman, PhD, was recently featured on the MB2 Underground podcast hosted by Sarah Kiefer and Jonathan Tyroch.
In the episode, Srivatsan shared his journey in Artificial Intelligence — from early research at Microsoft, where he worked on diagnosing errors at General Motors, developing speech recognition algorithms, and exploring computational neuroscience, to founding TrueLark.
What inspired the leap from research to entrepreneurship? Spending hours at dental and salon front desks, observing the chaos of missed calls and overwhelmed staff. His manual texting experiment validated the need for instant customer and patient engagement. That insight became the foundation for TrueLark’s AI-powered patient communications platform.
TrueLark has evolved into a leading AI patient communications platform, automating over 15 million conversations and bookings to date. Earlier this year, TrueLark was acquired by Weave, the most widely adopted patient experience platform in the industry.
You can watch the full interview to hear more insights from Srivatsan Laxman, a true pioneer shaping the future of AI-powered patient communications automation.
