Dental practices are in the midst of operating in the “new normal”, but it is anything but “business as usual”. Practices are looking to overcome operating with reduced staff due to cost and social distancing considerations, rescheduling hundreds of appointments canceled during the shutdown, and re-engaging cold prospects to bring them in for checkups and cleaning appointments. The rapid changes over the past few months can seem overwhelming. Tackling this new way of running your practice doesn’t have to be an uphill battle.
Dental practices can now use Artificial Intelligence (AI) for patient acquisition, retention, and support. Here are three ways TrueLark’s AI-powered Business Assistant can support your practice as you reopen and beyond.
Convert Leads to New Patients
The law of immediacy is critical when new patients reach out. TrueLark can instantly respond via text and engage leads that request information via a form on your website or on social media.
TrueLark is deeply integrated with your Practice Management System. It can provide information related to your practice, share appointment availabilities, and if a new patient is ready to book TrueLark can automatically schedule the first exam or hygiene appointment without the support of your staff.
Dramatically Improve Operational Efficiency
With an increased focus on new cleaning guidelines and on orchestrating social distancing precautions, TrueLark can save your staff precious time by completely automating the following time-consuming tasks:
- Appointment confirmations: Practices face the conundrum of either utilizing staff resources to manually call or text patients to confirm appointments or they use automated services that see low response rates. TrueLark’s AI Business Assistant is human-like and personalized, achieving response rates in excess of 80%, making it the most effective and efficient appointment confirmation solution in the market.
- Rescheduling canceled appointments: When a patient cancels, TrueLark will work to automatically reschedule and get the patient back on the books for a future date. This significantly improves patient retention.
- Re-appointing patients through personalized messaging: Have a patient walk out the door without their next hygiene appointment? Send them timely, personalized messaging through TrueLark to keep your appointment books full.
- Patient re-engagement: Automatically reach out and schedule cleaning appointments and checkups with patients who have not come in recently.
Enable 24/7 Patient Support via Text
Retaining and supporting patients are top priorities for dental practices, avoiding the displacement of patients due to lack of communication is a critical initiative. TrueLark engages through multiple channels (text, phone, voicemail, webchat, social, marketing forms, etc.) to maintain consistent patient relations. This ongoing communication supports dental practice efforts building relationships with their patients and making sure they receive delightful support.
Dental practices that are looking to save time, automate their marketing efforts, and provide consistent customer service can benefit from the support of artificial intelligence. These are just a few of the ways TrueLark can support your practice. If you’re interested in learning more about how we can assist your practice you can schedule a product demonstration here.